Frequently asked questions

• • What is Kia UVO Intelligence?

  • UVO Intelligence is a dynamic and innovative connected car solution that combines safety and remote functionality into a complete package. It helps simplify the life of Kia owners and offers convenience at a push of a button!

  • What Kia vehicles are equipped with UVO Intelligence?

  • - 2018/2019 Rio EX, EX Sport, EX Tech

    - 2018 Optima EX Tech, SX Turbo, SXL Turbo

    - 2019 Optima EX, EX Tech, SX Turbo, SXL Turbo

    - 2018-2020 Stinger all trim

    - 2019 Sorento LX V6, EX V6, EX Premium, SX, SXL

    - 2019 Sedona SX, SX+, SXL, SXL+

    - 2019 Niro PHEV all trim

    - 2019 Niro EV All Trim

    - 2019 Forte EX Premium and EX Limited

    - 2020 Optima Hybrid LX, EX, EX Premium

    - 2020 Optima PHEV EX, EX Premium

    - 2020 Sorento EX+, SX

    - 2020 Sedona SX, SX Tech

    - 2020 Soul EX Premium, GT-Line Premium, EX Limited, GT-Line Limited, 20th Anniversary Edition

    - 2020 Soul EV all trims

    - 2020 Sportage EX Tech, SX

    - 2020 Telluride EX, SX, SXL

    - 2020 Rio/Rio 5-door EX, EX Sport

    - 2020 Optima EX+

    - 2020 Forte 5 GT, GT Limited

    - 2020 Forte EX Premium, EX Limited, GT

  • Will UVO Intelligence use my cell phone connection and data to provide me with safety, security and convenience services?

  • Most UVO functions operate without using your cellphone connection and data. However, some functions, such as Remote Service,s are enhanced with your cell phone through the mobile application.

  • Can I demo the mobile app before enrolling in UVO Intelligence?

  • Yes, anyone can demo the UVO Intelligence App prior to enrolling in UVO Intelligence. Download the UVO app to your smartphone and select the DEMO button to explore all the features that the UVO mobile app has to offer.

  • I just purchased a brand new Kia vehicle. Do I need to use a credit card to enroll in UVO Intelligence services?

  • No, you will not need your credit card to enroll in UVO Intelligence services. Kia provides you with 3 years of complimentary UVO services with the purchase of a new Kia vehicle. After the free 3 years trial period, if you wish to continue with your UVO services, charges may apply.

  • How can I start using my UVO Intelligence services?

  • UVO Intelligence services have a complimentary trial for all new UVO equipped vehicles. You can begin using Safety Services by enrolling through your vehicle, or, you can complete full-enrollment via www.myUVO.ca or download the UVO Intelligence smartphone app.

  • When I start my vehicle, I see someone else's name on the screen.

  • The name on your vehicle screen should match the first and last name on the vehicle registration document. If you recently purchased this vehicle from another private party as a used vehicle, please call UVO Customer Care (877) 542-2886 to prove ownership of the vehicle in order to change the UVO subscription to your name. Please ensure you have: first and last name and vehicle registration available during your call.

  • I enrolled for UVO Intelligence services via www.myUVO.ca but my services are still not working what do I do?

  • The first and last name and the postal code that you used to enroll in UVO Intelligence services should match the first and last name on the vehicle registration document for your UVO services to successfully work. If you are still facing issues, please call UVO Customer Care (877) 542-2886. To prove ownership of vehicle please ensure you have: first and last name, postal code and vehicle registration available during your call.

  • What features can I use with my UVO Intelligence mobile app?

  • All UVO Intelligence equipped vehicles are supported by the UVO mobile app. Once enrolled in all the features, you will be able to utilize remote features like Remote Start, know the exact location of your vehicle on a map, have a comprehensive report on your vehicle's health, locate Kia dealers near you and have additional UVO content at your fingertips.

  • How do I cool or warm my vehicle's interior using UVO Intelligence?

  • You have the option to preset the cabin temperature and, depending upon vehicle specifications, switch the front, side and back window defroster and heated steering wheel on or off directly from your online web account on www.myUVO.ca or your UVO mobile app. You can also save three different favorite settings and each favorite setting can include your desired cabin temperature and set the front, side and back window defroster and heated steering wheel on or off. The next time you perform a remote start, your vehicle will begin to cool or warm based on your settings.

  • What is Find My Car and how do you use this feature on my mobile app?

  • Find My Car allows you to find your vehicle on a map. To activate Find My Car via the UVO Intelligence mobile app, click on the Find My Car option on your UVO app Start Page and enter your 4 digit PIN. After entering your pin, Find My Car will automatically locate your vehicle on a map and display the distance from your current location to your vehicle.

  • What is the UVO Intelligence Monthly Vehicle Report?

  • The Monthly Vehicle Report (MVR) contains a comprehensive, straightforward diagnostic evaluation involving most aspects of your vehicle's performance. It is available for viewing on www.myUVO.ca and will be sent via email after the first ignition cycle on your MVR date. You can change the delivery date of your Monthly Vehicle Report by logging-in to www.myUVO.ca

  • What is UVO Intelligence Roadside Assistance Service?

  • In an event where you have roadside troubles (like flat tire, engine breakdown, jump start required, etc.), UVO Intelligence Roadside Assistance helps you connect to a Customer Care agent who assists you and dispatches a roadside assistance team to your vehicle location if required. GPS coordinates for your vehicle will be provided to the UVO Customer Care agent when making a Roadside Assistance call from inside the vehicle using the Roadside Assistance (RSA) button (first button from the left on the rear view mirror).

  • What is Maintenance Alert?

  • Maintenance Alert notifies the owner via www.myUVO.ca email or SMS message that an upcoming service for your vehicle is due.

  • Why do my vehicle's hazard lights flash when I use Remote Start?

  • The blinking lights are a visual indicator and precaution to you and others that the vehicle engine is running. The parking lights will blink until the vehicle is turned off or until you enter the vehicle with the Smart Key fob.

  • What do the UVO Intelligence buttons on my car's rearview mirror do?

  • The first button from the left on the rearview mirror is for Road Side Assistance. The center button is used for either Apple Carplay/Google Android Auto or voice-assisted search on Kia Onboard Navigation, depending upon vehicle specifications. The first button from the right on the rearview mirror is the SOS button. Pressing the SOS button connects users with a live agent who can provide emergency assistance.

• • Why does the Remote Start feature not work sometimes?

  • For Remote Start to work successfully, please ensure that all four doors of your car are locked, security system armed, gearshift lever in Park (P) position, it has been less than 4 days since last vehicle ignition off and the vehicle is located in an open area with good cell reception. A full list of preconditions for Remote Start are found in the UVO User's Manual. If you are still facing issues, please call UVO Customer Care (877)542-2886.

  • How do I change my notification email or phone number?

  • Log-in to www.myUVO.ca, open "Account" from the drop down men, and select "Personal Setting". You can modify the notification email address and phone number in the "Personal Information" section. Push notifications will need to be updated on App.

  • What do I do if I forget or want to update my PIN?

  • To update your PIN, log-in to www.myUVO.ca, click on Account and then select "PIN Settings". You will need the password that you created for your online account during enrollment to complete the process of updating your PIN. You can also update your PIN via your UVO Intelligence mobile app by selecting the Settings option and clicking on "Reset PIN" . In the event that you have entered your PIN incorrectly 5 consecutive times, your account would be locked and you will have to enter the username and password that you created during enrollment to reset the PIN.

  • Where can I find the status of my subscription?

  • To find your subscription status visit www.myUVO.ca and view your vehicle overview page. You may also find your current subscription status on the UVO Intelligence mobile app.

  • What should I do with my UVO services if I want to sell my vehicle?

  • If you want to sell your vehicle, please call UVO Customer Care (877) 542-2886 to cancel your UVO services.

  • What happens after my subscription expires.

  • After your subscription expires you can purchase a UVO subscription by logging-in to www.myUVO.ca.

  • How do I cancel UVO services?

  • To cancel your UVO services, please call UVO Customer Care (877) 542-2886.

  • I haven't found what I'm looking for.

  • If you still haven't found the answer to your question, please call UVO Customer Care (877) 542-2886 for assistance.

  • What information do I need to sign up for a UVO Intelligence account?

  • During enrolment for the app you will need to provide the first name, last name and postal code which you provided during purchase/registration of the vehicle, and if you are using your smart phone app or www.myUVO.ca then you also need your vehicle’s VIN.

  • How does Remote Door Lock/Unlock work?

  • Customers can lock or unlock their vehicle from the UVO Intelligence web portal or mobile app from any location. A PIN is required for this feature.

  • How does Remote Flash Lights work?

  • The Remote Flash Lights feature lets you flash your UVO Intelligence vehicle's lights. Using the UVO Intelligence web portal or the mobile app. A PIN is required to command this feature.

  • How does Remote Flash Lights & Sound Horn work?

  • This service activates the vehicle's hazard lights and sounds the car alarm. A password or PIN is required for this feature. Remote Sound Horn may be subject to local noise regulations in the location of your vehicle.

  • Will I be notified if remote commands, such as Remote Lock/Unlock or Remote Start, are successful?

  • Based on notification preferences, you will receive a message on the screen as well as push notification indicating if a remote command was successfully sent to your vehicle or if the remote command failed to be sent.

  • How does Remote Start work?

  • Remote Start allows customers to start their remote start equipped vehicle's engine remotely including climate setting (i.e. front defroster, climate temperature, rear defroster, heated steering wheel) from the UVO Intelligence services Web Portal or Mobile App. The following conditions must be met for a vehicle to be started remotely:

    • Vehicle doors must be closed and locked

    • Hood and trunk must be closed

    • Transmission must be in 'Park'

    • Key fob cannot be in vehicle

    • Brake pedal cannot be depressed

    You are responsible for using Remote Engine Start and Remote Horn features in accordance with any laws, rules or ordinances in effect in your vehicle’s location.

  • How can I tell if I have the latest version of the UVO Intelligence services?

  • Check the Apple App store, Google Play to make sure you have the latest version.

  • Which smartphone do support with my UVO Intelligence App?

  • • Apple iPhone 5S

      iOS 10 (10.1.1)

    • Apple iPhone SE

      iOS 10 (10.2.1)

    • Apple iPhone 6

      iOS 10 (10.2.1)

    • Apple iPhone 6 Plus

      iOS 10 (10.0.2)

    • Apple iPhone 6S

      iOS 10 (10.1.1)

    • Apple iPhone 6S Plus

      iOS 10 (10.2)

    • Apple iPhone 7

      iOS 10 (10.2.1)

    • Apple iPhone 7 Plus

      iOS 11 (11.0)

    • BlackBerry DTEK60

      Android 6.0.1

    • BlackBerry Leap

      BlackBerry® 10.3.2(10.3.3.1435)

    • BlackBerry Priv

      Android 6.0.1

    • BlackBerry Z10

      BlackBerry® 10.3.3(10.3.3.1463)

    • BlackBerry Z30

      BlackBerry® 10.3.2(10.3.2.2836)

    • Google Pixel

      Android 7.1 (Android 7.1.2)

    • Google Pixel XL

      Android 7.1

    • HTC One M8

      Android 6.0

    • LG G3

      Android 4.4.2

    • LG G4

      Android 5.1

    • LG G5

      Android 7.0

    • Motorola Moto G(3rd Gen)

      Android 6.0

    • Motorola Moto G4 Plus

      Android 7.0

    • Motorola Moto Z

      Android 7.0

    • Samsung Galaxy S5

      Android 6.0.1

    • Samsung Galaxy S6

      Android 6.0.1

    • Samsung Galaxy S6 Edge

      Android 6.0.1

    • Samsung Galaxy S6 EdgePlus

      Android 6.0.1

    • Samsung Galaxy S7

      Android 7.0

    • Samsung Galaxy S7 Edge

      Android 6.0.1

    • Samsung Galaxy Note 5

      Android 6.0.1

    • Samsung Galaxy Note Edge

      Android 5.1.1